Flight Delayed or Cancelled?Get Up to €600
Under Turkish aviation law, you may be entitled to compensation for flight delays, cancellations, or denied boarding. Do it yourself or let us handle it for you.
€250
<1500 km
€400
1500-3500 km
€600
>3500 km
Check Your Compensation Eligibility
Was your flight from Turkey delayed or cancelled? You may be entitled to compensation under Turkish SHY-PASSENGER regulation. Check your eligibility in seconds.
How to Claim Your Compensation
Follow these steps to submit your claim to Turkish Airlines and get your money.
Submit Your Claim
Go to the Turkish Airlines feedback portal and submit a formal request for compensation under SHY-PASSENGER regulation.
Open Feedback PortalImportant:
Only the delay at your final destination counts. Use Flightera.net to verify your exact arrival delay.
Attach These Documents
Include these documents with your claim to speed up the process.
- Passport copy - Clear photo of ID page
- Boarding passes - Screenshots of mobile passes are fine
- Bank account proof - Debit card showing IBAN works
- Rebooking email - If you were moved to another flight
- Expense receipts - Food, hotel, transport due to delay
Handle Their Response
Turkish Airlines may initially offer miles or vouchers instead of cash. Here's how to respond:
They offer miles or vouchers
Decline politely. State you want cash compensation as per SHY-PASSENGER Article 8.
Key phrases to use
- "I request cash compensation under SHY-PASSENGER Articles 7 and 8"
- "Please transfer to the IBAN provided"
- "I will escalate to SHGM if not resolved in 30 days"
Keep everything in writing
Refuse phone calls. Written communication creates a paper trail for escalation.
If They Refuse
If Turkish Airlines doesn't pay within 30 days, escalate to the aviation authorities:
SHGM (Turkey)
Directorate General of Civil Aviation
Your local authority
E.g., DGAC (France), CAA (UK), etc.
Pro Tips
- 1.Each passenger must claim separately, or provide an authorization letter + passport copy
- 2.Be persistent - they may take 2-3 back-and-forth messages before agreeing to cash
- 3.You can claim for flights up to 3 years old
Claim Your Way
You can navigate the process yourself, or let us handle everything for you.
Do It Yourself
- Navigate airline portal and draft legal letters
- Handle rejections and counter-offers
- Multiple back-and-forth messages
- Wait 2-4 weeks for resolution
- Escalate to SHGM if airline refuses
Free, but time-consuming
Let Us Handle It
- We handle all communication
- No legal knowledge required
- Higher success rate
- Faster resolution
- No win, no fee
17% fee only if we win
Interested? Leave your email and we'll reach out.
FAQ
Frequently Asked Questions
It's simple: you authorize us to handle everything on your behalf. We initiate the claim, communicate with the airline, handle any rejections or negotiations, and follow up until we get a resolution.
Once the airline pays, we transfer the compensation to you minus our success fee. You don't pay anything upfront — we only get paid if you get paid.
You can absolutely do it yourself — there's nothing stopping you. But we've handled many of these cases and know exactly how to navigate airline customer service, especially with Turkish airlines.
We know the exact legal language that gets results, how to respond to common rejection tactics, and we're much faster at following up. Our goal is to get your money as quickly as possible while you focus on other things.
You get a full claim management service. Once you give us authorization, we handle the entire process on your behalf — from the initial claim submission to the final payment.
If we succeed, you get your compensation. If we don't, you pay nothing. It's that simple.
No problem! Leave your email in the form above and we'll get back to you as soon as possible.